Mental Health Platform Samata Health
A personalized mental health platform that supports corporate employees to fulfill their therapy needs from A to Z.
Improved speed for request processing from 15 to 1 second.
Increased platform’s speed x10 and fixed all security issues.
Instant messaging and 24/7 helpline with mental health experts.
Detailed audit of the current system for future developments.
The Idea Behind the Project
Samata Health is the US-based personalized mental health platform built for growing teams.
With its usage-based rates, it provides high-quality mental health care to teams of all sizes with zero barriers to access.
No matter where you work in the world, you can find a licensed therapist to lean on in your mental health journey.
Samata Health helps employers build healthy team cultures through therapy care, supportive tools, and workshop series on all things mental health.
Project Challenges
The client needed a dependable and proficient team to improve their platform’s performance and fix critical technical issues that caused big user complaints and dissatisfaction with using the website.
Main issues:
- Unstable work of the platform and significant problems with its optimization
- Slow website speed
- No project documentation
- Security issues and compliance with privacy regulations
- Constant email notification errors
Provided Solutions
In-Depth Platform’s Audit & Documentation
We conducted a thorough assessment of the current system and created documentation with its business processes, features, architecture, and bottlenecks for further development and troubleshooting needs.Enhanced Security & Database Backup
The website now has a strong logging system in place that monitors user activities and technical occurrences, making it easier to quickly identify and fix problems.Site Speed & Performance Enhancement
We greatly increased the platform's speed (from 10-15 seconds to 1 second) and enhanced user experience by resolving its performance issues, guaranteeing that users can quickly access therapists and get support on their mental health queries.Fixed Issues with Email Notifications
We fixed email notification issues and ensured platform stability by thorough testing and quality assurance. Now that users can count on the platform to work as it should, their level of satisfaction will increase.
As a result of enhanced performance, Samata Health platform became a place of trust and support among employees seeking to prevent burnout, reduce stress and enhance their mental health and well-being as a whole.
Key Features Overview
Personalized Matching
With a personalized matching algorithm, every employee can find a licensed therapist that will perfectly match their needs.
Session Booking
Employees can schedule new and follow-up therapy 1:1 sessions with experts just with the click of a button. No wait lists or phone calls needed.
Usage-Based Rates
Employers pay only for therapy sessions their team members actually use.
Supportive Content
The platform provides users with an extended pool of resources on mental health topics in different formats, i.e. articles, videos, wellbeing workshop series.
Client's Feedback
Sarah Malavenda
COO & Co-Founder of Samata Health
We really needed a dependable, proficient team. I was so thrilled when we found SDA. They are reliable, phenomenal at their job, pay attention to detail, and find optimization opportunities for us we didn't even realize we needed.
Their team cares. Our web app is now more user friendly, faster, more secure. Overall, a better product.